Improvement Customer accounts

Bundle products and their components
now appear on the Customer Account draft order status page

An improvement that displays the contents of a draft order — both the bundle and its components — more clearly and consistently. The purchase experience in Customer Accounts becomes easier to follow.

On this page
  1. What changed (a 30-second overview)
  2. Three key terms to know first
  3. Display: Before vs. After
  4. Comparison table
  5. Scope and what is NOT covered in this article
  6. 5 points engineers should know
  7. 3 use cases you can apply to your work
  8. One-line summary for proposals

1What changed

In Customer Accounts,the draft order status pagenow displays bundle products in an improved way.
Compared to before,the bundle itselfandits componentsare now shown more clearly and consistently, making the order contents easier for customers to understand.

The previous problem

The way bundle products were presented on the draft order status page was not always clear or consistent (i.e., there was room for the contents to be hard to convey).

After the improvement

Bundles and their components are displayed more clearly and consistently. Customers can accurately grasp the contents of a draft order, improving the purchase experience in Customer Accounts.

2Three key terms to know first

Draft order

An order created by the merchant that the customer can be prompted to review and pay for. A "draft" state of an order used for quotes, manually created orders, and similar cases.

Bundle and components

A "bundle" is a format where multiple products (components) are grouped and sold as a single product. It has a parent (bundle) and child (component) relationship.

Customer Accounts

The area where customers log in to view their orders and information (Customer Accounts). This improvement targets the "draft order status page" within it.

This change is about "Bundle display on the draft order status page". The improvement is limited to this scope. For customer account customization in general, the original article points to the Help Center.

3Display image: before vs. after

Before: composition is hard to understand Draft order status Gift Set ×1 └ Component representation is unclear... └ Hard to tell what's included Hard-to-see contents lead to inquiries After: parent + components shown explicitly Draft order status Gift Set ×1 └ Component A (contents visible) └ Component B (contents visible) Clear and consistent = better purchase experience
The diagram above illustrates the improvement that "the parent and its components are listed clearly together."The exact screen layout and wording are not stated in the original articleso check the actual display position and presentation in the admin and customer account.

4Comparison table

ItemBeforeAfter
Target page "Draft order status page" within the customer account
How bundles appear Unclear Not necessarily clear or consistent Clear Bundles and their components shown consistently together
Components Hard to convey Displayed
Customer purchase experience Room for confusion about order contents Improved Order contents are easier to understand
Type of change Improvement(Improvement to an existing feature)

5Scope and points marked "not stated" in this article

What the original article explicitly states

Applies to the draft order status page in customer accounts
Bundles and their components display clearly and consistently
Aims to improve the buying experience
See the Help Center for customization
See the Developer changelog for API improvements related to this feature

?

Not stated (needs verification)

Supported plans / supported countries
Whether setup work is required to enable it
Exact screen layout and wording
Specific API specifications (→ Developer changelog)
Behavior on customer accounts other than new customer accounts (legacy)

The original text only states that "API improvements are available" and leaves the details to Developer changelog . If you are considering an implementation that involves API integration, be sure to consult the Developer changelog.

65 key points for engineers

Acct

1. The change applies to the customer-facing display in customer accounts

This is a display improvement on the "draft order status page" inside Customer Accounts that shoppers see after logging in—not in the merchant admin. Treat the scope as limited to customer-facing screens.

2. The parent-child structure (bundle ↔ components) is preserved

Both the bundle itself and its components are shown, and the relationship between them is consistently visible. Customers can see "which set contains what."

3. This is an Improvement

Not a new feature but an enhancement to existing functionality (tags: Improvement / Customer accounts). The original text does not state whether configuration changes or migration work are required. Verify the behavior in a real environment.

API

4. API improvements are included as well

API improvements for this feature are available, but the original text only directs readers to the Developer changelog for details. If you are building an integration, check the developer changelog for the specific specifications.

5. Customization is covered in a separate document

For whether and how the look and behavior of customer accounts can be adjusted, the original text points to "Customer account customization" in the Help Center. If you need fine-grained control over the display, the procedural starting point is to first check the supported scope in the Help Center.

73 practical use cases for your business

Bundle quoting
USE CASE 1

Making the line-item breakdown explicit when sending B2B and wholesale quotes as draft orders

Challenge
When you built a quote as a bundle and sent it to a customer as a draft order, the contents (components) used to be hard to convey, leading to back-and-forth confirmations and inquiries.
Approach
With this improvement, the bundle and its components are clearly listed together on the draft order status page. Direct customers to log in themselves and review the breakdown.
Impact
Rework around confirming "what is included in the set" decreases, smoothing the path through approval to payment.
Technical note
Supported plans and whether configuration is required are not stated in the original text. Verify the actual display in a customer account.
USE CASE 2

Ensuring "transparency of contents" for gift set and kit sales

Challenge
With gift sets and starter kits that bundle multiple products into one, customers often feel uncertain about "what will actually be delivered."
Approach
Take advantage of the consistent display of bundles and components on the draft order status page, and design operations on the assumption that the contents are clearly shown on the confirmation screen.
Impact
Reduces post-order misunderstandings and complaints. Customers feel more confident about what's in the set, improving the purchase experience.
Technical notes
Exact display layout and wording are not specified in the source. For whether the presentation can be customized, refer to the Help Center customization guidance.
Support inquiries Fewer inquiries
USE CASE 3

Reducing support inquiries (self-service)

Problem
Inquiries asking "what items are included in this draft order?" piled up at support, and staff had to explain the contents manually.
Solution
Direct customers to the draft order status page in their customer account so they can see the components themselves, shifting to a self-service flow.
Impact
Cuts inquiries about order contents and reduces support workload. Helps automate first-line responses.
Technical notes
If you're building a confirmation flow through API integration, refer to the API improvements in the Developer changelog.

8One-line summary for proposals

An improvement that makes bundles and their component itemsdraft order status pagein the customer account, where bundles and their components are nowdisplayed clearly and consistently.
Customers can see what's inside a set more easily, reducing follow-up checks and inquiries.
API improvements are also included (see the Developer changelog for details)."