Managed Markets / ChangeRemoved

Managed Markets
is ending support for DDU (duties paid on delivery)

From August 24, 2026, DDU will no longer be available on Managed Markets in countries and regions where DDP is supported. Duties and taxes will be collected up front at checkout instead of being paid to the carrier on delivery. Stores that want to keep collecting duties on delivery must turn Managed Markets off before that date.

On this page
  1. In 30 seconds: what is being discontinued
  2. Diagram: how the flow of money changes between DDU and DDP
  3. Timeline
  4. Markets affected
  5. What merchants need to do (only two paths)
  6. What the announcement does not say
  7. 5 points developers should know
  8. 3 use cases you can apply at work
  9. A one-line summary for your pitch

1In 30 seconds: what is being discontinued

On August 24, 2026, Shopify Managed Markets will, in every country and region where DDP is supported, end support for DDU (Delivered Duty Unpaid — the customer pays duties and taxes on receipt).
Markets that use (or inherit) DDU will, to the extent Managed Markets supports DDP, migrate to DDP automatically.

What is ending

Managed Markets' DDU. Note the limitation: this applies only in countries and regions where DDP is supported.

What replaces it

DDP(duties and taxes collected at checkout) automatically takes over. No migration work is needed on the merchant side.

How the customer experience changes

Customers now pay duties and taxes paid at checkout. No payment to the carrier or customs is required at delivery.

Terminology : DDU(Delivered Duty Unpaid)= Duties and import taxes are paid by the recipient (customer) at the time of delivery. DDP(Delivered Duty Paid)= Duties and import taxes are paid in advance at purchase , so they are settled before delivery.
The changelog explains the goal of the change as follows: collecting duties and taxes at checkout avoids unexpected costs at delivery and makes cross-border shopping more predictable.

2Diagram: How the flow of money changes between DDU and DDP

Until now: DDU International customer Product cost only Checkout Duties not included Shipping & customs clearance Carrier / customs Additional charge Customer pays duties on delivery Unexpected costs can occur = An unpredictable shopping experience From August 24: DDP International customer Product cost + duties and taxes Checkout Full amount collected here Shipping & customs clearance Clears customs already paid Delivered with no additional charge Nothing to pay at delivery = A predictable shopping experience
The total amount of money does not change; what moves earlier is "when and to whom it is paid" — that is the essence of this change. It affects both cart abandonment rate and the number of support inquiries.

3Timeline

2026-08-11 Announced in the changelog 2026-08-24 DDU support ends Automatic migration to DDP Window to decide how to respond Turn it OFF to keep DDU onward DDP only
The grace period is about 2 weeks, from the announcement (8/11) to the change (8/24). Stores that need to act must decide, get internal sign-off, and notify customers within that window.

4Affected markets

Market stateWhat happens on and after 8/24What the merchant must do
DDU is explicitly set
and Managed Markets supports DDP in that country/region
Automatic Switches to DDP. Customers pay duties and taxes at checkout Nothing (if the new behavior is fine)
DDU is inherited
Inherited from a higher-level setting (inherit)
Automatic Same as above. Treated the same as an explicit setting Nothing (if the new behavior is fine)
Already on DDP No change Nothing
Countries/regions where Managed Markets does not support DDP Not stated The post only says that DDU is ending in every country/region where DDP is supported Check the Help Center
You want to keep collect-on-delivery (DDU) Action required Doing nothing means switching to DDP Turn Managed Markets OFF before 8/24

5What merchants should do (only two paths)

Path A

Prepaid at checkout (DDP) is fine

Nothing to do.It switches to DDP automatically on 8/24. The post says so explicitly: "Otherwise, no action is needed".

Path B

You want customers to keep paying on delivery

Turn Shopify Managed Markets OFF before 8/24.The post lists no other workaround (it does not offer any way to keep DDU while still using Managed Markets).

1

Audit duty settings across your markets

Identify markets that either set DDU explicitly or inherit it.

2

Review pricing displays, landing pages, and FAQs

Check whether any wording still says duties are collected on delivery.

3

Decide on an approach (A or B)

Only if you choose B, turn Managed Markets off by August 24.

6What the announcement doesn't say

To avoid speculation, here are the points the original post leaves unaddressed. Confirm them with the Help Center before deciding how to proceed.

Not specified

The specific countries and regions covered

It only says "all countries and regions that support DDP" — no list is given.

Not specified

Impact on fees and rates

No mention of additional fees or duty calculation rates that come with the move to DDP.

Not specified

Handling of existing orders and in-transit shipments

It isn't stated which method applies to orders that straddle August 24.

Not specified

Changes to APIs / webhooks / GraphQL

No mention of any impact on Admin API fields or the markets settings API.

Not specified

Duty refunds on returns and cancellations

There's no explanation of whether prepaid duties and taxes can be refunded, or how.

Not specified

Alternatives after turning Managed Markets off

No other cross-border shipping or duty collection options are described for stores that turn it off.

The post only points you to the Shopify Help Center for details on Managed Markets. No specific URL appears in the text.

75 things engineers should know

1. Inherited settings count too

It isn't only markets where DDU was set explicitly —markets that inherit DDU from a parent are migrated automatically as well. Markets you don't recall ever setting to DDU are affected too, so your audit has to cover inherited values.

TOTAL

2. Checkout totals will go up

Under DDP, duties and taxes are added at checkout.Anything calculated from the order total (free shipping thresholds, coupon minimums, GA4 purchase value, LTV aggregates) will shift, so treat figures from around August 24 as discontinuous.

3. The only workaround is turning the feature off entirely

The only way the post offers to stay on DDU is disabling Managed Markets itself . There's no option to keep DDU for only part of your markets. = no fine-grained opt-out is available— factor that into your design decisions.

API ?

4. API impact has to be verified yourself

The changelog entry is filed under Removed / Admin only, with no mention of impact on Admin API or webhook payloads. If you feed order tax and duty lines into external systems (ERP / accounting / WMS),verify the post-migration payload against real data.

5. Even "no change" changes your customer communication

Even if you go with Pattern A (do nothing),the customer-facing experience changes on 8/24. Any product page, FAQ, thank-you email, or shipping policy that still says "duties are payable on arrival" will now contradict reality.Even a no-code-change response creates work to update your text assets— budget for it.

8Three ways to put this to work

Markets Duties
USE CASE 1

Build a "DDU inventory sheet" for your cross-border store before 8/24

Problem
In a cross-border store with 10+ markets, nobody knows which markets are DDU (explicitly set or inherited). And there are only two weeks left.
Approach
Export the Markets settings for every market and build a single table: "duty method (DDU / DDP / inherited) × Managed Markets on/off × expected behavior after 8/24." Use that table to agree with the client on Pattern A vs. Pattern B.
Payoff
Prevents the "wait, when did the customer's payment flow change?" incident. The record of that agreement doubles as the work order.
Technical notes
Markets using an inherited value are migrated too — resolve inherited values to their effective values before putting them in the table. The changelog says nothing about regions where DDP isn't supported, so add a column to track that separately via the Help Center.
USE CASE 2

Sweep out every "duties payable on arrival" line

Problem
The settings migrate automatically, but "duties and import taxes are the customer's responsibility (collected on delivery)" is scattered across product pages, shipping policies, FAQs, order confirmation emails, and international landing pages. Leave it and you keep telling customers something that is no longer true.
Approach
Grep across your theme, metafields, notification templates, and in-app copy, and replace the affected wording with "duties and taxes are paid at checkout." Publish to line up with 8/24.
Payoff
Heads off "was I charged duties twice?" tickets before they reach support. Making it clear that duties are prepaid also makes cross-border carts feel safer.
Technical notes
What changes here is content, not settings — so both theme version control and notification templates belong in the review scope. Multilingual stores (Japanese, English, etc.) are especially prone to leaving one locale behind.
8/24
USE CASE 3

Measure the DDP switch as a natural experiment in cross-border CVR

Problem
Cross-border shipping and duty initiatives are hard to measure, so they never get budget internally. You want a quantitative read on the impact of going DDP.
Approach
Using 8/24 as the cutoff, compare before and after for the affected markets: checkout-reached → completion rate, average order value, shipping-related ticket volume, and refusal/return rate caused by duties. Line up markets that were already DDP as a control group.
Payoff
With zero implementation, you get first-party data on how prepaid duties affect the cross-border experience — evidence you can reuse to pitch future work (local currency display, local payment methods, and so on).
Technical notes
Under DDP, duties and taxes are included in the total, so a change in AOV reflects a shift in the breakdown rather than a price increase.Also track metrics based on the product subtotal excluding taxes and duties. A window of roughly 4 weeks before and after is recommended to absorb seasonality. The article says nothing about how duties are handled on refunds, so interpret return rates with care.

9One-line summary you can use in a proposal

"On August 24, 2026, Managed Markets is ending DDU (duties collected on delivery), and DDP-supported regions willautomatically switch to "prepaid at checkout".
If prepayment is fine for you, there's nothing to do. If you want to keep collecting on delivery, the only option is to turn Managed Markets off before August 24.
Even for stores that need no setting changes,any copy saying "duties are paid on arrival" will definitely need to be rewritten."