Admin / Agentic / New

Knowledge base is now in the admin
Manage the "store facts" you give AI agents on a single page

It's now built into the admin under Sales channels > Agentic > Knowledge base. It replaces the standalone Knowledge Base app, which will no longer be available after January 15, 2027.

On this page
  1. What's changing (in 30 seconds)
  2. How it works: how facts reach AI agents
  3. Migration paths by app usage
  4. Old app vs. built-in admin version
  5. Timeline (deadline: January 15, 2027)
  6. How to use it (3 steps)
  7. 5 key points for developers
  8. 3 business use cases
  9. One-line summary for proposals

1What's changing

The "facts about your store" that AI agents reference (contact info, gift services, and more) can now bereviewed, edited, and published on a single page in the admin.
Knowledge Base, previously a standalone app, is being replaced by this admin feature.

Before: standalone app

Knowledge Base was offered as a separate app. It will no longer be available after January 15, 2027.

Now: built into the admin

Sales channels > Agentic > Knowledge base. Facts drafted from your storefront aren't shared with AI agents until you publish them.

2How it works: how facts reach AI agents

Published storefront Your store's pages Draft Shopify drafts the facts Contact info ... Gift services ... Each fact links to its source page Merchant Review & edit Publish Not shared until published AI agents Uses only published facts
The key is the "publish gate" : Facts drafted by Shopify aren't available to AI agents until the merchant publishes them. Drafts are sourced from your store's published storefront pages, and each fact links back to its source page.

3Migration paths by app usage

No action needed

Using the app / fewer than 1,000 facts

Facts you wrote or edited have been migrated. Shopify hasset them to published, so AI agents can keep using them. You can unpublish them at any time.

Action required

Using the app / more than 1,000 facts

Knowledge base can hold up to 1,000 additional facts. If you're over that limit,your facts have not been migrated. Add the ones you want to keep yourself by Jan 15, 2027. Affected stores have been notified by email.

No action needed

Not using the app

Nothing to do. It's available in the admin right away, with facts drafted from your storefront ready in anunpublishedstate.

The announcement doesn't say how exactly 1,000 facts is handled, or whether the "up to 1,000 additional facts" limit is separate from auto-drafted facts. Stores near 1,000 facts should check the Help Center.

4Legacy app vs. built-in admin version

ItemKnowledge Base app (legacy)Knowledge base in admin (new)
Delivery Standalone app Built into the admin Sales channels > Agentic
Availability Ends Jan 15, 2027 Available now
Fact creation Not specified Drafted by Shopify from your published storefront
Source tracking Not specified Each fact links to its source page
Availability to AI agents Not specified Published facts only Drafts aren't shared
Fact limit Not specified Up to 1,000 additional facts

5Timeline

2026/10/26 Available in the admin Stores under 1,000 facts: migrated and published Migration period Stores over 1,000 facts Manually add the facts to keep 2027/1/15 Standalone app unavailable Admin only from then on

6How to use it (3 steps)

1

Open Knowledge base

Sales channels > Agentic > Knowledge base.

2

Review and edit drafts

Check the source via the link to the original page, then correct the content.

3

Publish

Only published facts are passed to AI agents. You can unpublish them later.

For stores migrated from the old app, migrated facts are already published. If there are facts you don't want passed to AI agents, unpublish them.

75 key points for developers

1. Publishing is the only gate

Shopify's drafts don't reach AI agents until they're published. Responsibility for what AI surfaces rests with the merchant's publish action.

2. The source is your storefront's published pages

Facts are drafted from your store's published pages and linked back to them. Whatever those pages say becomes the raw material for AI-facing information.

1,000

3. Limit of 1,000 facts

Up to 1,000 additional facts. Stores that exceeded this in the old app aren't migrated automatically, so you'll need to choose which facts to keep and re-add them.

API ?

4. No mention of API or bulk operations

Only reviewing, editing, and publishing in the admin are described. No Admin API or import/export options are mentioned. If you need to add facts in bulk, confirm this in advance.

5. The deadline is January 15, 2027, and migrated facts arrive as published

For stores with fewer than 1,000 facts, facts you wrote or edited were migratedin a published state. Outdated information may keep reaching AI agents, so developers should also suggest a post-migration review. Stores with more than 1,000 facts will lose them unless they're added before the deadline.

83 practical use cases

USE CASE 1

Post-migration review for stores that used the old app

Challenge
Facts from the old app were migrated as published, so any outdated or inaccurate ones will be used by AI agents as-is.
Approach
Review migrated facts in Knowledge base, unpublish ones you don't need, and edit outdated ones.
Impact
Keeps the information passed to AI agents current and accurate.
Technical note
You can unpublish facts at any time. This applies to stores that were migrated with fewer than 1,000 facts.
1,000+ 2027/1/15
USE CASE 2

Curation and re-entry project for stores with 1,000+ facts

Challenge
The legacy app holds more than 1,000 facts, and they weren't migrated automatically. Once the deadline passes, the app will no longer be available.
Approach
Audit the facts in the legacy app and choose which to keep → add them to Knowledge base by 2027/1/15.
Impact
Prevents information loss at the deadline and narrows the set down to high-priority facts within the limit.
Technical note
Shopify has emailed affected stores. No bulk import method is mentioned, so estimate the effort assuming manual entry.
USE CASE 3

Setting up "store information for AI" for stores not yet using it

Challenge
You want AI agents to get accurate information such as contact details and gift services, but writing it from scratch takes effort.
Approach
Review the facts drafted from your storefront and publish the accurate ones first.
Impact
Build out AI-facing information with little effort, starting from your existing page content.
Technical note
Draft quality depends on what your published pages say, so cleaning up page content is a prerequisite.

9One-line summary for proposals

"The store facts you share with AI agents can now be reviewed, edited, and published from a single page in the admin.
Drafts are generated automatically from your store's pages and don't reach AI until you publish them; the legacy app shuts down on 2027/1/15.
Migrated stores should audit their facts, and stores with 1,000+ facts need to re-add them before the deadline."