Shop / Country expansion

Track with Shop
expands to Japan and Singapore

Buyers shipping to Japan or Singapore now see a "Track with Shop" button on the Thank you page, the Order status page, and order notification emails. The Shop app and Shop.com are also now available in Japanese.

On this page
  1. What's changing (in 30 seconds)
  2. How it works: from purchase to delivery tracking
  3. The 3 touchpoints where the button appears
  4. Before vs. after
  5. Display conditions
  6. Shop in Japanese
  7. 5 key points for developers
  8. 3 practical use cases
  9. One-line summary for proposals

1What's changing

Track with Shop now covers Japan and Singapore .
Buyers shipping to either country will see a button prompting them to download the Shop app to track their delivery.

Change 1: Tracking prompts now in JP / SG

The Track with Shop button appears on the Thank you page, the Order status page, and order notification emails.

JA

Change 2: Shop now supports Japanese

The entire Shop app and Shop.com are now available in Japanese, so buyers can browse and manage orders in Japanese.

2How it works: from purchase to delivery tracking

Buyer Ships to = Japan / Singapore Your store Eligible store + Track with Shop enabled Order complete Touchpoints where the button appears ① Thank you page ② Order status page ③ Order notification emails Shop app Download to track your delivery
Eligibility is based on the buyer's shipping address. Whether it appears depends on where the order ships to, not where the store is based.

33 touchpoints where the button appears

Thank you page

The page shown right after checkout is completed.

Order status page

The page where buyers check the status of their order.

Order notification emails

Order-related emails sent to buyers.

Which notification emails (order confirmation, shipping confirmation, etc.) include the button, and whether its placement or design can be changed, are not specified.

4Before vs. after

ItemBeforeAfter
Tracking prompts for buyers shipping to Japan and Singapore Not available Shown Track with Shop button
Where it appears — Thank you page / Order status page / Order notification emails
Japanese language in Shop app and Shop.com Not specified Supported Browse and manage orders in Japanese
Merchant requirements — Eligible store + Track with Shop enabled
Additional cost Not specified

5Display conditions

① Shipping to JP / SG

The buyer's shipping address is in Japan or Singapore.

② Store is eligible

The store must be eligible.Specific eligibility criteria are not specified.

③ Track with Shop is ON

Track with Shop must be enabled on the store.Setup steps not provided.

The article only points readers to the help center with "Learn more about delivery tracking with Shop." Before rolling this out, check Shopify's help docs and admin for the eligibility criteria and how to enable it.

6Japanese support in Shop

Shop app Japanese Supported across the app Shop.com Japanese Supported across the web What buyers can do Browse Manage orders
Even when you point Japanese buyers to Shop, they can use it in Japanese.The key point is that the tracking button expansion and Japanese supportwere announced together.

75 key points for developers

1. The deciding factor is the shipping address

The button appears based on whether the buyer's shipping address is in Japan or Singapore, not the store's country. Cross-border stores shipping to JP / SG are affected too.

2. Two store-side prerequisites

The store must be eligible and have Track with Shop enabled. If either is missing, the button won't appear.

3. The button appears at 3 post-purchase touchpoints

The Thank you page, the Order status page, and order notification emails. If you've customized post-purchase pages or emails, check how they actually render.

API ?

4. No details on API or theme integration

The article doesn't cover how to control the button, how it's handled via APIs or webhooks, or how it behaves in customized email templates. Verify with a test order before going live.

A

5. Shop is already available in Japanese

The Shop app and Shop.com now support Japanese, so sending Japanese buyers to Shop is less likely to lose them over language.The button's Japanese wording is not specified.

83 practical use cases

?
USE CASE 1

Reduce "Where's my order?" inquiries for domestic D2C

Challenge
"When will my package arrive?" inquiries are burdening customer support.
Action
Enable Track with Shop and guide buyers to track their orders in the Shop app from the Thank you page, Order status page, and notification emails.
Impact
Buyers get a self-serve way to check delivery status, which should reduce inquiries (the article gives no figures on the reduction).
Tech notes
Check eligibility and enablement steps in the help docs. After rollout, measure impact by comparing inquiry volume before and after.
USE CASE 2

Align the post-purchase experience for Japan and Singapore in cross-border e-commerce

Challenge
Merchants shipping to multiple countries had an inconsistent experience: buyers with JP / SG shipping addresses didn't get Shop tracking prompts.
Action
Keep Track with Shop enabled, and place test orders to confirm the button appears for orders shipping to JP / SG.
Impact
Narrows the gap in post-purchase experience across destinations, so you can offer the same "Track with Shop" path in every country.
Tech note
Eligibility is based on the shipping address. When testing, verify all 3 touchpoints using orders shipped to Japan / Singapore.
A
USE CASE 3

Promote the Shop app to buyers in Japan

Challenge
It was hard to recommend the Shop app to buyers in Japan (it was unclear whether Japanese was supported).
Action
Now that the Shop app and Shop.com support Japanese, recommend managing and tracking orders in Shop in your post-purchase messaging.
Impact
Buyers can view and manage orders in Japanese, making it easier for them to start using Shop after your prompt.
Tech note
Shopify displays the button itself. If you add your own messaging in emails or landing pages, check the actual Japanese wording in Shop's UI and match your copy to it.

9One-line summary for proposals

"Buyers shipping to Japan and Singapore now see prompts for shipment tracking in Shop across all 3 post-purchase touchpoints.
The Shop app and Shop.com they land on are already available in Japanese. For eligible stores, just keep Track with Shop enabled."